DK
Danja K
1 reviews | Active since Feb 2017
19 Oct 2023, 11:29
Hyperli not what they seem
I was granted a refund due to the company not being able to supply the item purchased, yet they refuse to refund money and instead offer a voucher, which we have yet to receive 2 weeks later. A total ****.
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Hyperli.com's replyOfficial
19 Oct 2023, 11:49Hi Danja,
Apologies for the inconvenience caused.
I've looked into this, and can confirm that your request was processed on 11 October, in the form of a gift card, which would have been sent via email. We have not received any prior emails, advising of your dissatisfaction of the form of refund. I will, however, be in touch more information regarding this, as well as a solution to ensure you're happy with the resolution of your query.
Regards,
Hyperli.
Apologies for the inconvenience caused.
I've looked into this, and can confirm that your request was processed on 11 October, in the form of a gift card, which would have been sent via email. We have not received any prior emails, advising of your dissatisfaction of the form of refund. I will, however, be in touch more information regarding this, as well as a solution to ensure you're happy with the resolution of your query.
Regards,
Hyperli.
Best regards,
Hyperli.com's reply19 Oct 2023, 11:49
Official
Hi Danja,
Apologies for the inconvenience caused.
I've looked into this, and can confirm that your request was processed on 11 October, in the form of a gift card, which would have been sent via email. We have not received any prior emails, advising of your dissatisfaction of the form of refund. I will, however, be in touch more information regarding this, as well as a solution to ensure you're happy with the resolution of your query.
Regards,
Hyperli.
Apologies for the inconvenience caused.
I've looked into this, and can confirm that your request was processed on 11 October, in the form of a gift card, which would have been sent via email. We have not received any prior emails, advising of your dissatisfaction of the form of refund. I will, however, be in touch more information regarding this, as well as a solution to ensure you're happy with the resolution of your query.
Regards,
Hyperli.
Best regards,