mN
moses N
1 reviews | Active since Dec 2016
15 Apr 2024, 09:49
Hyperli not taking accountability for their Merchants,
We cannot contact the merchant, we made a booking and when we got there it was closed, phone number not being answered when calling and also whatsapp, visited the place 3 times and has been closed for 3 weeks now. sent close to 6 emails to Hyperli no reply loaded a refund still no reply, hyperli does not have an contact center therefore not replying to your query has no consequences for the, however after doing research I did find their Directors emails which I sent them an email this morning with the bad service I received.
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Replies (2)
Hyperli.com's replyOfficial
16 Apr 2024, 11:54Hi Moses,
Apologies for the inconvenience caused.
I have looked into this, and can confirm that all emails were responded to - if you're not receiving our emails, your workplace network could be blocking the Hyperli responses from being received on your end.
We'll reach out via an alternative method with further feedback.
Regards,
Hyperli
Apologies for the inconvenience caused.
I have looked into this, and can confirm that all emails were responded to - if you're not receiving our emails, your workplace network could be blocking the Hyperli responses from being received on your end.
We'll reach out via an alternative method with further feedback.
Regards,
Hyperli
Hyperli.com's reply16 Apr 2024, 11:54
Official
Hi Moses,
Apologies for the inconvenience caused.
I have looked into this, and can confirm that all emails were responded to - if you're not receiving our emails, your workplace network could be blocking the Hyperli responses from being received on your end.
We'll reach out via an alternative method with further feedback.
Regards,
Hyperli
Apologies for the inconvenience caused.
I have looked into this, and can confirm that all emails were responded to - if you're not receiving our emails, your workplace network could be blocking the Hyperli responses from being received on your end.
We'll reach out via an alternative method with further feedback.
Regards,
Hyperli
mN
moses N's updateReviewer Update
16 Apr 2024, 16:18After my review, a lovely lady by the name of Ganeefa, reached out to me to discuss my issue, she showed me proof of replies that the team was sending and cause their email is blocked from my company server, the responses were not coming through. She was patient she wanted clarity cause the Merchant completed the voucher as Redeemed though the service was not provided what happened, I provided her with proof that we have been trying to get hold of the Merchant for a while and not being successful, she also checked and confirmed that the merchant is currently not able to work, therefore my Refund was processed and finalized, this was done within an hour. Thank you so much for the manner this situation was handled. you made me wish my queries can only be done by you I know is not possible but your humanity is genuine and hope you get blessings for being kind, empathetic and patient.
mN
moses N's update16 Apr 2024, 16:18
Reviewer Update
After my review, a lovely lady by the name of Ganeefa, reached out to me to discuss my issue, she showed me proof of replies that the team was sending and cause their email is blocked from my company server, the responses were not coming through. She was patient she wanted clarity cause the Merchant completed the voucher as Redeemed though the service was not provided what happened, I provided her with proof that we have been trying to get hold of the Merchant for a while and not being successful, she also checked and confirmed that the merchant is currently not able to work, therefore my Refund was processed and finalized, this was done within an hour. Thank you so much for the manner this situation was handled. you made me wish my queries can only be done by you I know is not possible but your humanity is genuine and hope you get blessings for being kind, empathetic and patient.