Hyperli not delivering or updating about delivery of products

I ordered a smart wristband from you in the 26th of October, with a and made an enquiry to the delivery date on the 7th November. Simone responded and said it would be another 3 to 5 working days. On the 14th I inquired again but have had no response. It is now the 20th, when can I expect either a response, my order or my money back? Refs #131906 #177268

Please do not phone my wife, the item is only to be delivered at her place of work, I need to be updated as to the status. Can I also please be given the option to be refunded for this purchase as I'm really shocked with your lack of interest in keeping a customer happy.