HYPERLI NIGHTMARE

I would like to share my horrible experience with Hyperli, I purchased a voucher, which I cancelled a month later as my partner couldn't join me. I cancelled and requested a refund back into my account. Which was declined and the amount was refunded back into my Hyperli account.

Now that I want to use my refund, I am not able to access my account, I don't know how to access my money and purchase a new voucher. They NEVER answer their phone (always engaged) and they don't respond to their emails (even though their turnaround time is 48 hours). I received ONE email from Khanya (their support team) and till today she hasn't responded back to my emails. My partner is celebrating his birthday in few days and still hyperli cant even bother to contact me and explain to me why my account was deleted or where my money is.

Please be mindful, Hyperli does not care about their customers, all they care about is your money and should you encounter any issues they don't care to resolve it. Their Customer Service is horrible, never in my life have I experienced such...I wish I never bought the voucher to begin with.