Hyperli? More like HyperLIE.

I wish I'd come on here and read the bad reviews before I used this website. I even contacted the accommodation I wanted beforehand to verify this website and mitigate any issues. Silly me. After I bought the vouchers however, the accommodation informed me that they couldn't accommodate me anymore due to being fully booked and told me to get a refund from Hyperli. I contacted Hyperli and initially they gave me like a "store credit". I informed them that that's not what I wanted and would prefer cash and they got my banking details from me to process that refund. It's been over a month. They claim the refund was processed however, I'd sent them a bank statement showing that I never received the funds. I think it's been about a week now and I haven't received another email from them even after numerous follow up emails. I'm so disappointed and frustrated. Will I ever get my money back?