HYPERLI LEAVES YOU HANGING

I HAVE PLACED AN ORDER ON THE 1ST OF OCTOBER, IT IS THE 11TH TODAY AND I STILL HAVE HAD NO DELIVERY AND NO RESPONSE AFTER SENDING REQUESTS TO LET ME KNOW WHAT IS HAPPENING WITH MY ORDER. I HAVE ORDERED AND PAID THE SAME DAY, THEY WERE VERY QUICK TO TAKE MY MONEY BUT NOW I AM STILL WAITING. I THINK THE AFTER SERVICE IS TERRIBLE AND I WANT FEEDBACK WITHIN THE NEXT 24HOURS OTHERWISE I WILL BE GOING TO THE CONSUMER PROTECTION FOR HELP REGARDING THIS.