HYPERLI is the worst online store EVER

I ordered an item through Hyperli on 12 December 2017 (it was supposed to be a Christmas Gift for my niece and nephew which I only see once a year) and it took a whole month before I finally received feedback that they sent my parcel to Johannesburg and I live in Cape Town. They do not have a Call Centre which make it extremely difficult to receive prompt response. At end of the day I myself followed up with their courier company, FAST AND FURIOUS COURIERS which has extremely bad service as well. Now I had to explain to my niece and nephew that their awesome gift is not coming. I will definitely not recommend them and neither FAST AND FURIOUS COURIERS!