Hyperli is a ****

I bought a camera on 28 January 2019. I sent a follow up email on 4 February 2019 where I was advised that my order is with the Logistics department. Delivery time was estimated between 7-11 days, the 11th day being 11 February 2019. I contacted Fast & Furious, the courier company that was meant to deliver my camera, they told me that their driver was hijacked on the day he was meant to deliver my camera and that they informed Hyperli on 31 January 2019. I have since sent email to Hyperli questioning the same and no one has gotten back to me. I am very angry and disappointed at their poor service. I need feedback from them and no one is responding to my mails.