Hyperli Have a Serious Problem. Beware!

I placed an order on the 4th April, for a birthday in Mid May. The order should've arrived within 3 weeks but to date, 23 May, nothing has been received and Hyperli will not respond to my queries, after promising delivery 2 weeks ago. Judging from all the feedback I'm seeing here on Hellopeter, I think these people have a problem. Im approaching the Consumer Goods & Service Ombudsman. It's not fair for service providers to just getaway with such ********** service.