HYPERLI FRAGRANCE ****!

Dear Hyperli Customer Service,

I am writing to express my extreme dissatisfaction with a recent purchase I made through your platform. I ordered four bottles of perfume during a 65% off promotion. While I appreciate that the delivery was made ahead of the expected date, the products I received were far from what I anticipated.

Upon closer inspection, I discovered in the fine print that the perfumes are classified as grey imports. While the listing stated the products were original, it turns out they are not officially registered by the brand owners. In reality, the fragrances are watered down to the point of being nearly scentless—one spray releases a weak scent that fades almost instantly and smells nothing like the authentic product.

To make matters worse, when I attempted to log in to submit a formal complaint or seek assistance, I found myself unable to access my account. This has made the resolution process even more frustrating.

I feel misled by the product description and disappointed with the overall shopping experience. I will not be making any future purchases on Hyperli, and I will not recommend your platform to others.

I request a full refund or appropriate resolution to this issue. Please advise on the next steps.