HYPERLI DOES NOT TAKE IT'S CUSTOMERS SERIOUS!

I was spoke to Moira Muturi 6 days ago requesting a refund for my order number ORD***; he then said he will credit my account which is not what I requested then I told him I wanted a refund! He asked for my banking details I then gave him everything he needed and he said the refund would be processed. I sent an email today stating that I have not received the refund the same person responds and says "Terrific news your refund has been credited into your hyperli account" when I asked for a refund to my bank account. Hyperli does not take it's customers serious! Refund me my money HYPERLI! I doubt he even read my email because his response was a disgrace!