Hyperli Customer Support <***> Subject: RE: Voucher Cancellation Request

I bought voucher for 1st time. Expiry date 30.4.20. On the day that it had been annouched that lockdown would commence in 2 days, I went to redeem voucher. However the shop next door informed me that the sushi place had been closed for a week already. Hyperli refuses to give cash refund. I have an email that states I have credit voucher valid for 3 years. But cannot provide proof whereby I agreed to accept credit voucher in case if refund request. They inform me this is their policy. Please help.

Lizette Stander