Hyperli bad service

I bought a griller and panini press maker at hyperli. The order arrived a week later which I was happy for the speed arrival of the item. On opening the item I discovered that the item is incorrect and a juice maker was sent to me. I requested hyperli to pick up the item and give me the correct order.

Hyperli didn't want to assist in this matter and claimed that the item has been opened and used of which it was not the case. They then agreed to send a courier to fetch the item after threatening them. Three weeks of communicating to them requesting that they communicate about receiving the return item and when are they gonna send me the correct order they are not responding to any email I send to them.

I have paid the item cash and bought it as a present to which I was not even able to give it to as a gift. The challenge is that they do not even have a contact number for one to call only email. I am so disappointed because I have to beg hyperli to send me the item which I have paid for. Their service when it comes to return is a very bad one. And we are talking of a case where hyperli made an error of sending me a wrong item.