Hyperli ****

I ordered a For HIM or HER Mystery Deal – Paco Rabanne, Carolina Herrera, R10 000 Takealot Voucher & MORE! × 1 PREMIUM Him/Her Mystery Deal on the 25th of May and I have not received anything from Hyperli. Firstly you cannot track the order, it just arrives in 14 business days apparently. After still not receiving anything, I searched their website for a contact number, there is no contact number on the website. I filled out the form, with all my information, the order number and a summary of reasoning for contacting me back. This I sent them on Friday to which they emailed saying to expect a call within 24 hours (Monday-Friday between 09:00-16:30). Ticket number *** has not been called, hence I am posting this review.

Then I came across the request a refund section under the contact us hyperlink, which if you click, it goes to a 404 error page. So you cannot request a refund.

This is frustrating as a customer as there is no way of contacting your e-commerce employees or your headquarters. I can only send you my details and a summary of the issue, order number and you will contact me? Please keep in mind when calling that I would like a full refund into my bank account, I wouldn’t be interested in another voucher from this website and I would no longer be interested in waiting to have my order shipped to my address, respectfully.

As someone who uses this monthly, I am disappointed in the level of professionalism and thought into your customers. Please get in touch with me for next steps to resolving this matter.