HYPERLI ARE ******

I made a booking with a place called DAMVIEW see details below:

Hartbee****rt: 2-Nights for Two at Damview Holiday Apartments Damview Holiday Apartments

On the day i had to book the owner of the accommodation called to instruct me to cancel my booking since there was no electricity and i obviously had to seek alternative accommodation for the night.

I then wrote to Hyperli telling them of what happened and that i would like to be refunded as it was not my fault that i had to cancel. Below is the email they sent, approving my cash refund:

Voucher Cancellation Request - Cash Approved Inbox

Hyperli Customer Support via freshdesk.com Jul 12, 2024, 2:47 PM to me

Hi Portia Tlharipe,

Thanks for reaching out!

Your cash refund has been approved and processed, please allow 7-10 working days for your refund to reflect. If you have not received your refund during this time, please

do not hesitate to contact us by reopening this email.

Hope this information helps!

Regards,

Chancel Hyperli

After 10 days i contacted them to say no refund has reflected as yet, what could be the delay, they told me that they don't do cash refunds i then asked them why would the want to refuse with my money when the whole cancellation was not my fault but the mercahant's.

I am very upset especially because the cancellation was not my fault and they still refuse to give back my money. What's more frustrating is that they don't have any contact telephone you can only follow up through an email which the respond to when they feel like it.

I feel Hyperli has treated me unfaily and warn customers out there to think twice before they buy anything through them.