NW
Noluthando W
1 reviews | Active since Aug 2019
22 Aug 2019, 13:47
Horrible client service
I purchased a voucher for couple massages on 30 july 2019 and I had tried calling the merchant numerous times and couldn’t get a booking. I attempted again today to book for the 27th August 2019 and I was advised they are fully booked from now till September and my voucher expires on the 31st August 2019.
I tried requesting for a refund on hyperli but got an automated response instead
really not impressed because the merchant could not honor they're deal
Helpful (0)
Replies (4)0
Replies (4)
Hyperli.com's replyOfficial
22 Aug 2019, 16:37Hi Noluthando, Just to let you know, bookings are dependant on availability. We encourage customers to contact Partners immediately to confirm a booking once the voucher is purchased.
Hyperli.com's reply22 Aug 2019, 16:37
Official
Hi Noluthando, Just to let you know, bookings are dependant on availability. We encourage customers to contact Partners immediately to confirm a booking once the voucher is purchased.
Hyperli.com's replyOfficial
22 Aug 2019, 16:37We've responded to your inquiry in less than one minute from the time it was received. As you requested a refund we've asked you to complete a refund form which has not been done yet, can you please complete the form?
Hyperli.com's reply22 Aug 2019, 16:37
Official
We've responded to your inquiry in less than one minute from the time it was received. As you requested a refund we've asked you to complete a refund form which has not been done yet, can you please complete the form?
NW
Noluthando W's updateReviewer Update
22 Aug 2019, 16:59That is unfair I have Called the merchant numerous times after purchasing voucher to make booking and the reception even said its difficult to book for couple's massages as the building is under construction too
I have gone to your website and it doesn't allow me to fill in the form even on the link sent it doesn't give any form to fill out.
Please send me a correct link as my matter is not being handled correctly
I have gone to your website and it doesn't allow me to fill in the form even on the link sent it doesn't give any form to fill out.
Please send me a correct link as my matter is not being handled correctly
NW
Noluthando W's update22 Aug 2019, 16:59
Reviewer Update
That is unfair I have Called the merchant numerous times after purchasing voucher to make booking and the reception even said its difficult to book for couple's massages as the building is under construction too
I have gone to your website and it doesn't allow me to fill in the form even on the link sent it doesn't give any form to fill out.
Please send me a correct link as my matter is not being handled correctly
I have gone to your website and it doesn't allow me to fill in the form even on the link sent it doesn't give any form to fill out.
Please send me a correct link as my matter is not being handled correctly
Hyperli.com's replyOfficial
23 Aug 2019, 08:23Hi Noluthando - We're so sorry about this, please check your emails for a response from our support team.
Hyperli.com's reply23 Aug 2019, 08:23
Official
Hi Noluthando - We're so sorry about this, please check your emails for a response from our support team.