Got less than half of what I paid for - Hyperli does not vet it's merchants.

On Friday the 4th of March 2022 I purchased a voucher for a "Choice of family braai pack" which included 5 x Beef briskets, 5 x Boerewors, 8 x Chicken wings, 1/2 Chicken, Large chips, Choice of 2 x sides. After purchasing the voucher I made called the "restaurant" and placed my order and confirmed everything via whatsapp for collection 30hrs later on Saturday evening. On Saturday I called again 3 times to confirm all was in order and they said yes. I arrived at the "restaurant" and I was told I can only get Beef briskets and chicken wings cause everything else was sold out. I told them I had made an order and they told me they apologize. I paid R499 for the order and only got R200 worth of food. The place was FILTHY, they were cutting the meat with the same scissors they used to cut the packaging. Hyperli clearly does not vet their merchants. I put in a complaint for a refund on Monday morning, it's Wednesday morning and I am still waiting for a response.

Becareful of Hyperli, once they receive they payment they do not really care or treat you of importance anymore. It is very disappointing. I can't believe how filthy and unhygienic that place was. I didn't feel comfortable touching anything or even sitting. May I please have my refund.