JH
Jenaré Hardcastle
1 reviews | Active since Aug 2018
03 Aug 2018, 11:37
Full refund - Impressed at the honesty
I bought a voucher through Hyperli for a spa. In the mean time, the spa closed down. I was so worried that I would loose my money. I contacted Hyperli and they refunded me my entire amount. They even thanked me for making them aware of the vendor being closed down as they needed to contact all customers who bought voucher for this spa and refund them.
Super friendly and helpful customer service. I'm very impressed.
Just a note that I have bought vouchers from Hyperli on other occasions and never had any issues - this was the first time I wasn't able to claim, but was instead refunded.
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