Frustrating Experience with Hyperli Mystery Deals – Refund Finally Received

A month ago, I ordered 2 premium mystery deals from Hyperli. After receiving only an order confirmation and no further updates, I became concerned due to numerous negative reviews on HelloPeter about unfulfilled Mystery Deal orders and denied refunds. I requested a refund and despite being informed via email that mystery deals are non-refundable and dispatch of gifts/items would occur 12 to 14 working days after the sell-out date, I decided to request a refund again after the specific deal sold out.

I contacted Hyperli via email again, this time including the National Consumer Commission (NCC) and Consumer Goods and Services Ombud (CGSO) in the email (I just googled their email addresses). I requested an update on the delivery of my items or a prompt cash refund, explicitly stating I did not want a Hyperli gift card. Subsequently, I also reached out through Facebook Messenger and received a reply indicating that my refund was being processed.

Hyperli then confirmed via email my cash refund had been approved and processed, advising a 7-10 day wait period. I received all of my money back, minus R10. They did not clarify if or when I would have received the mystery items, leaving that question unanswered. I am relieved to have received my refund and will not be engaging with Hyperli again. This experience has taught me to be cautious of deals that seem too good to be true.