First and Last Voucher Hyperli

70-minute couples pamper package by Relax Spa Marriott hotel. Purchased 20/09/2019 Trying two months to make a booking. After numerous phone calls and cancellations from the Relax Spa Marriott Hotel’s side due to a double booking. They made it impossible for us to make a booking. End of October we were told they haven’t done their shift roster for November so unfortunately they cannot assist us to make or confirm a booking and were told we must phone again in November. Today 24/11/2019 we had a confirmed booking. Before arrival we phoned to confirm the booking. The staff confirmed our booking but on arrival we were told the wrong branch responded to our booking request email and they will not be able to assist. This after we phones to confirm booking. We were the only 2 guests at the Spa but the******s refused to assist us. We were told sorry they rep**** to our email incorrectly and the voucher is not valid at the Fire and Ice Marriott Hotel. We are no longer interested in the voucher and would like a refund. Is there anyone who can at least assist with that? Hyperli if your vendors are so unreliable I am afraid when the word spreads you won’t be around for long.