Dissapponting service - No delivery

I placed an order for 7 items on 09/04/2024. A week later on 16/04/2024 when I noticed that there has been no movement I sent an email tracking the order and the response was "Our time frames for all Hyperli international products are currently 7-10 business days for order to be dispatched and 3-5 Days delivery we will send you the tracking details to follow your delivery."

Right, 15 days later 24/04/2024 I noticed that only 1 of the 7 items has a tracking number, I send an email enquiring the rest of the order and the response was " It is expected to enter the warehouse in South Africa during 24 Apr to 28 April." I ask if it is just the one item or the whole order and I'm told it should be the whole order.

20 days later 29/04/2024 I send an email because nothing has arrived, no response from Hyperli, I call the courier company I'm told that on the morning of the day of delivery I will get an sms, they don't know when that will be. Then all of a sudden there's a delivery , and guess what only 1 out of the 7 items is delivered. I have now cancelled the rest of the order as it is sitting on PAID status since 09/04/2024.

I want to make something very clear, I want my money back, I am not interested in a voucher as I have no intention of buying anything from this website ever again.

I am yet to receive a response on the 2 emails I sent yesterday. I am very disappointed.