Disgusting service on misleading adverti*****ts

I purchased 10 spa vouchers on the Hyperli website on 29/07/2022 which cost me R 3,750.00. I sent through a refund request on their website as the "spa" is a hair salon/apartment. I received a response from Moira their representative advising me that they would credit my Hyperli account with a voucher which I can use on their website in the future. I responded and informed her that I will not be using the service in future and would like my money back. Two days since I sent my response and still nothing from Moira or the Hyperli Team with regards to my refund..... this is shocking!!!! Why do customers have to deal with such unprofessionalism??? You had no problem taking my money for a falsely advertised deal on your website....