1 reviews | Active since Nov 2019
Disgusting service from HYPERLI CUSTOMER SERVICE and vendors!!!!!!!!
Hyperli,
I disgusted in the service received from both your vendor and your customer support. I purchase 3 vouchers in November 2021. I tried booking these with the vendor a rediculious amount of times, I either get voice mail of promised a call back. 3 weeks ago I get a booking then on the day my booking is cancelled due to the vendors staff having covid. I was promised a call back but never got one. I also requested a refund via freshdesk, references below. Moira responds to me claim that the refund is successfull yet two of the vouchers still show expired and the other was conviently redeemed by the vendor who had not call me back! I responsed to Moira last week and still nothing back. This is pathetic service. I deserve a full refund as these vendors and the Hyperli service is ********* and seem to be a ****.
https://hyperli.freshdesk.com/a/tickets/873060/
https://hyperli.freshdesk.com/a/tickets/873083/
So sorry for the inconvenience caused by both the Partner and the Hyperli Customer Service Team. I've looked into this, and can confirm that a credit for all 3 vouchers was app**** to your Hyperli account in the form of a credit, on 2 February which was the same day you sent the initial email. We've also sent an email, on this day, advising that the credit was app****. The credit can be located in your "wallet", on your Hyperli profile - your "wallet" will also reflect the date of submission of the credit, which will confirm the above. Please do have a look and let us know should you have any issues.
Regards,
Hyperli
So sorry for the inconvenience caused by both the Partner and the Hyperli Customer Service Team. I've looked into this, and can confirm that a credit for all 3 vouchers was app**** to your Hyperli account in the form of a credit, on 2 February which was the same day you sent the initial email. We've also sent an email, on this day, advising that the credit was app****. The credit can be located in your "wallet", on your Hyperli profile - your "wallet" will also reflect the date of submission of the credit, which will confirm the above. Please do have a look and let us know should you have any issues.
Regards,
Hyperli