Disgusting
I bought a deal in July 2021 and couldn’t redeem it on time, hyperli was busy with website upgrades tje following month and change their refund policy to state that “ credit at their discretion will be in a form of a gift voucher which is redeemable for any offer” I don’t want a gist voucher, I want my money. They are using my money to gain interest with the bank. I’ve asked for another refund because I don’t want to have further business with this company and they have since 14 October 2021 but they refuse to respond, I’ve written to all their social media pages but they are ignoring this issue.
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Hyperli.com's replyOfficial
04 Nov 2021, 08:43Hello,
Apologies for the inconvenience caused. Please note our Cancellation Policy (this has not changed and remains constant since the launch of Hyperli) - you are required to contact us within 7 working days of purchase should you want a cash refund. The launch of the new Hyperli website was done in June 2021, so would not have affected your purchase/refund at all, if your purchase made in July. If contact was made within the 7 working day period, please forward all correspondence to us at support (at) hyperli.com, with the subject "Hello Peter". I would suggest also including screenshots of the communication on Social Media so that we can investigate further.
Regards,
Hyperli.
Apologies for the inconvenience caused. Please note our Cancellation Policy (this has not changed and remains constant since the launch of Hyperli) - you are required to contact us within 7 working days of purchase should you want a cash refund. The launch of the new Hyperli website was done in June 2021, so would not have affected your purchase/refund at all, if your purchase made in July. If contact was made within the 7 working day period, please forward all correspondence to us at support (at) hyperli.com, with the subject "Hello Peter". I would suggest also including screenshots of the communication on Social Media so that we can investigate further.
Regards,
Hyperli.
Hyperli.com's reply04 Nov 2021, 08:43
Official
Hello,
Apologies for the inconvenience caused. Please note our Cancellation Policy (this has not changed and remains constant since the launch of Hyperli) - you are required to contact us within 7 working days of purchase should you want a cash refund. The launch of the new Hyperli website was done in June 2021, so would not have affected your purchase/refund at all, if your purchase made in July. If contact was made within the 7 working day period, please forward all correspondence to us at support (at) hyperli.com, with the subject "Hello Peter". I would suggest also including screenshots of the communication on Social Media so that we can investigate further.
Regards,
Hyperli.
Apologies for the inconvenience caused. Please note our Cancellation Policy (this has not changed and remains constant since the launch of Hyperli) - you are required to contact us within 7 working days of purchase should you want a cash refund. The launch of the new Hyperli website was done in June 2021, so would not have affected your purchase/refund at all, if your purchase made in July. If contact was made within the 7 working day period, please forward all correspondence to us at support (at) hyperli.com, with the subject "Hello Peter". I would suggest also including screenshots of the communication on Social Media so that we can investigate further.
Regards,
Hyperli.