Disgruntled Customer

I am highly disappointed with the service I have received from Hyperli. I had purchased a voucher for a two night stay at Tree House River Lodge. I had made a booking for 16-18 July 2021. Due to the unrest and me living in what was considered to be a hotspot area, I was unable to check in. Later, I requested a refund as it was no fault of mine for not being able to keep to my booking. I was told to request a refund on the site and it would come through within 48 hours as they assured me the circumstances were unforeseen therefore I could get a refund. Now I have been given a voucher instead as a refund. I have notified them that as the unrest was no fault of mine, it should be treated as special circumstances and a cash refund should be considered. To this day I await their response. The professionalism in this matter leaves a lot to be desired!