Disappointed customer

I am incredibly disappointed with Hyperli's service. I have never had issues like this in the past. First thing's first. I can't log in to my account as the forgot password service does not work. I don't get any email with the OTP. And my account does exist. I then paid for an order without logging in as that service was available; I typed in the email to which the voucher must be sent. I used Snapscan to pay for the voucher. After the payment went through, the site glitched, and I got the home screen of Hyperli. No order number showed. The money was deducted from my account, but I received no voucher.

I then contacted Hyperli support, and I have not gotten any support from them. Pathetic service. I need the vouchers or the money back into my account by tomorrow at the latest as I need it for Saturday.