MD
Mo D
1 reviews | Active since Nov 2022
26 Oct 2023, 16:14
Disappointed
I booked a spa voucher and once I contacted the email on the voucher I was able to secure a time and date for treatment ,however when I inquired about Spa location they ghosted me .This site is a is a true disappointment ,I want my money back and the support email doesn’t even bother to respond to your email
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Hyperli.com's replyOfficial
26 Oct 2023, 16:19Hi Mo,
Apologies for the inconvenience caused when trying to redeem your voucher. I have looked into this, and the only email I am able to locate linked to your email address, was sent 20 minutes ago - is this the email you're referring to when you advised that we are not responding to your query? Kindly note that we do advise of a 24 hour timeframe to receive a response, however, usually respond much quicker.
I will ensure your email is responded to shortly.
Regards,
Hyperli.
Apologies for the inconvenience caused when trying to redeem your voucher. I have looked into this, and the only email I am able to locate linked to your email address, was sent 20 minutes ago - is this the email you're referring to when you advised that we are not responding to your query? Kindly note that we do advise of a 24 hour timeframe to receive a response, however, usually respond much quicker.
I will ensure your email is responded to shortly.
Regards,
Hyperli.
Hyperli.com's reply26 Oct 2023, 16:19
Official
Hi Mo,
Apologies for the inconvenience caused when trying to redeem your voucher. I have looked into this, and the only email I am able to locate linked to your email address, was sent 20 minutes ago - is this the email you're referring to when you advised that we are not responding to your query? Kindly note that we do advise of a 24 hour timeframe to receive a response, however, usually respond much quicker.
I will ensure your email is responded to shortly.
Regards,
Hyperli.
Apologies for the inconvenience caused when trying to redeem your voucher. I have looked into this, and the only email I am able to locate linked to your email address, was sent 20 minutes ago - is this the email you're referring to when you advised that we are not responding to your query? Kindly note that we do advise of a 24 hour timeframe to receive a response, however, usually respond much quicker.
I will ensure your email is responded to shortly.
Regards,
Hyperli.