Complaint - unhappy client, poor service

Complaint regarding poor service. I am a very unhappy client. I purchased a Hyperli voucher for a couples massage @ Casuarina Spa. I made a booking and the day prior to the booking the Shaheeda from Casuarina Spa made contact and advised that they have to cancel all bookings and that i may contact Hyperli for a refund. I have been sending e-mails via customer care, logged online enquiries and to date no feedback