Complaint Regarding Lack of Feedback on Return Request (Order #604278)

I am writing to express my frustration and dissatisfaction with the poor service I have experienced regarding a return I initiated in December 2024 for Order #604278.

Despite following the necessary steps to lodge the return, I have not received any feedback or updates on the status of the process. This lack of communication is highly unprofessional and has caused significant inconvenience.

I kindly request that you provide me with an update on the status of my return and ensure that the matter is resolved urgently. I also expect clear communication moving forward to avoid further delays.

Should this matter remain unresolved within 7 days, I will have no option but to escalate my complaint to the appropriate consumer protection authorities.

I trust you will treat this issue with the urgency it deserves.