Company de*****ing consumers

I would advise you to never order from this company. Do not purchase vouchers or products from them Because they have been in existence for quite a few years I decided to trust them with an order. I placed an order on 26 February 2024, and only once payment has been made was I advised the shipping takes 5-10 business days. This was unexpected and I was not too happy about this so I requested a refund, as per their process on their website for the product that yould like refunded. I did this twice already, no reply. I logged a ticket on their website where I was advised I will get a response from them within 48 hours. Still no response and it's been a week. There is no contact number and all is dome via email, which is being ignored and disregarded. We are now 10 business days post order and the order still states unfulfilled. I am disgusted by the utter disregard they have towards customers and their blatant misguiding and nonsense commitment on delivery. Please do not use this site for any purchases or orders, you will regret your decision