Can i please get my money bac****!!!!!!

I keep getting this email after i have raised my concerns and reasons why i cant accept the voucher. Can i please get my money back

I completely understand your concerns. I’d like to let you know that necessary precautions have been put into place from our side and our partners’ side to avoid customers from missing out on their Hyperli adventures. Our partners have agreed to extend these vouchers and have call & collect food options until all COVID-19 preventive measures have been lifted. Which is why our refund policies will remain the same and we can offer you the option to extend your voucher validity or issue a gift voucher which is valid for 3 years, since your purchase was made outside the 7-day cooling-off period mentioned in our Refund Policy. Hope this helps in clarifying! Regards. Kim Martins