BE CAREFULL HYPERLI SEEMS LIKE A ****

I ordered several products from Hperli. After waiting for more than 15 working days, I enquired about the goods that I did not receive. They then cancelled the order and did not refund me my money. Instead, I got a gift card. This is crazy, why would I use the same company that gave me terrible service again? BE CAREFULL HYPERLI SEEMS LIKE A ****, watch out!