Bah humbug

Thanks for ruining Christmas for my kids Hyperli. We ordered two identical watches for my kids which we got a bit late. The packaging looked the same and listed all the key features so we assumed all was fine and wrapped it up for Christmas. Big mistake. On Christmas morning we found the one watch despite the box saying it was the same as the other had vastly fewer features and was a completely different model watch. Explaining this to my kids was fairly hard as the present was from "Santa". Anyways after complaining they agreed to collect the watch and replace it. The courier eventually did pick it up but thereafter they went silent. After multiple emails we eventually got a response saying they would not be replacing the item with the correct one and gave us a voucher instead of a refund. This is completely unsatisfactory to me as I now have a voucher I don't want and am severely out of pocket in that I have to now buy the same product from somewhere else to give my kids their present.

I will never use these fools again and I cannot fathom how they remain in business. Zero apology, and despite the whole fiasco being due to their mistake I am the one left severely out of pocket and with unhappy children. Bah humbug to you too Hyperli. Choosing money over people has its rewards which I hope you experience soon.