Bad service/poor customer service

I bought a voucher that i was not able to use as I was informed by the merchant that they had cancel all agreement they had with Hyperli 2/3years back.

Imagine the embarrassment finding this out when I was ready to use the voucher, why do they still have this on their website when it's clear that this should not be advertised by them.

6 June 2025 I sent an email to hyperli to request for a refund and until today 12 June 2025 I haven't received my refund nor a call from them. The only thing I got was an email to say I should do the request for refund using yhe hyperli website which i did only to receive the below email

"Hi Tsakanesambo39,

We're thrilled to hear from you! We'll do our best to resolve your query, and if we need more info, we'll give you a heads up.

Please expect a response from us within 48 hours, during our regular business hours. For faster assistance, chat with us, or check out our FAQs for quick tips while we work on your query. Your ticket number is ***.

Talk to you soon! Support Hours: Mon – Fri (9am – 4:30pm)."

48 Hours has long passed even day and still no assistance or refund has been issued from there end.

I could never recommend hyperli because why do you have things that are not available and why must it take forward to issue a refund or get any assistance from them.