Bad service by Ganeefa and no manager available to assist.

I had purchased 3 spa vouchers however due to the lock down i had to cancel this order as it was expiring in May, i tried many times to get hold of the merchant with no luck. . On 05/05/2020 I was only refunded 1 voucher as per the email received and it did not reflect on my hyperli account. As we in lock down and i will not be able to use a spa anytime soon i asked for a cash refund and for a manager to call me. Ganeefa advised due to staff working remotely no manger can contact me, funny not even by email, maybe they are covering their mistake here? on the 01/06/2020 i emailed Ganeefa advising that we have moved to Level 3 can a manager now call me, to date no call or a email from her. Very unhelpful and extremely not understanding your customer.