Bad Service, bad products, worst online shopping

I bought the Berlinger haus pots from hyperli a few months ago & they have all started chipping on the base definitely posing a health hazard. I emailed them requesting for a refund & this is the response. "After having a look at the pictures, they have confirmed that the scratches seem to be caused by using metal utensils and scours in the pot which ultimately damages the lining.

I know this is disappointing to hear but in light of this, the partner is not willing to replace the pots as the warranty is only covered by manufacturing faults.

I fully understand that this is not what you had hoped for or expected, we're truly sorry we cannot fully assist this time around."

I dont use any metal on my pot whether during cooking or cleaning. I bought the same pots with takealot around the same time have also returned that set with no hassles. The berlinger pots are bad quality, they look good but after sometime they come up with these health threatening problems. Hyperli you need to sort this out I need my refund ,,, infact it seems that everytime a return your half baked products its been like pulling teeth ... im done with this company you need to take responsibility ... Nureen is the lady that responded with this ridiculous explaination ... sort it out asap come pick up your unhealthy pots