An exchange that turned out to be a nightmare.

I bought a 3 piece luggage set. Upon delivery, the one suitcase was damaged. I asked for an exchange and the suitcase was collected from me. No update from Hyperli until I start talking to the merchant. He didnt have the suitcase in the same colour anymore and i asked for a different colour. He then sends me the address and tells me that I need to come and collect the suitcase myself. When I said I cannot come and collect it he tells me to ask for a refund from Hyperli. Still no assistance from Hyperli. I keep on send emails to support and I have no other means of contact with them because there is no phone number. I need to use the suitcase tomorrow, but I dont have it. My first and last experience with them, I would also not advise anyone to buy from Hyperli.