After Service Support non existent

Good day. On the 29th May ( a few days before the voucher expired) I requested a refund due to the vendor not returning my calls etc.I logged it online and received this. NRF ********** 898 We have forwarded your request to our Customer Experience team and you can expect feedback within 48hrs. We'll try however to get it processed quicker. Have a great day going forward. Ciao, The Hyperli Customer Service Robot.

It is now almost two weeks later and no response from you. I have emailed the support email three times with no reply.