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I placed an order on 26 November 2023. After two weeks of waiting and not receiving any communication, I reached out to them, querying this order. I got a response saying, “Our time frames for all Hyperli international products are currently 7-10 business days for order to be dispatched and 3-5 Days delivery we will send you the tracking details to follow your delivery.” I sent another follow up email after the number of business days that they have specified have passed, and they said that the oder has been received and will be shipped to me the following day with the tracking details. This never happened. Now, I no longer need this order as I’m travelling and my kid I was buying the toy for is moving, and I have been trying to cancel the order now, and Hyperli doesn’t want to cancel my order, they are saying, “ the shipment is on its way unfortunately all Hyperli international products are non refundable.” This was not communicated to me during the ordering process.