AM
Arno M
1 reviews | Active since Feb 2023
08 Nov 2023, 20:20
Poor customer support
Poor customer support. I had to drop out of one of their online bootcamps due to a new full time job and no longer had the time to participate. I had requested a refund over 3 months ago and all I get are generic responses or emails saying that it is being "processed"
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HyperionDev's replyOfficial
15 Nov 2023, 16:43Good day Arno,
Thank you for your insights and feedback. Where legitimate concerns and complaints from our learners are brought to our attention, we fully commit to comprehensively investigating the matters raised and, where appropriate, taking the right steps to provide remedy and redress.
We can confirm that our team has verified your contact details and would appreciate more details on your experience. To this end, our Student Success administrators have been in touch shortly to discuss this with you in more detail and to align on a constructive resolution.
Best regards, HyperionDev
Thank you for your insights and feedback. Where legitimate concerns and complaints from our learners are brought to our attention, we fully commit to comprehensively investigating the matters raised and, where appropriate, taking the right steps to provide remedy and redress.
We can confirm that our team has verified your contact details and would appreciate more details on your experience. To this end, our Student Success administrators have been in touch shortly to discuss this with you in more detail and to align on a constructive resolution.
Best regards, HyperionDev
HyperionDev's reply15 Nov 2023, 16:43
Official
Good day Arno,
Thank you for your insights and feedback. Where legitimate concerns and complaints from our learners are brought to our attention, we fully commit to comprehensively investigating the matters raised and, where appropriate, taking the right steps to provide remedy and redress.
We can confirm that our team has verified your contact details and would appreciate more details on your experience. To this end, our Student Success administrators have been in touch shortly to discuss this with you in more detail and to align on a constructive resolution.
Best regards, HyperionDev
Thank you for your insights and feedback. Where legitimate concerns and complaints from our learners are brought to our attention, we fully commit to comprehensively investigating the matters raised and, where appropriate, taking the right steps to provide remedy and redress.
We can confirm that our team has verified your contact details and would appreciate more details on your experience. To this end, our Student Success administrators have been in touch shortly to discuss this with you in more detail and to align on a constructive resolution.
Best regards, HyperionDev