Claim for fees refund from Hyperion Development

I am Geoffrey Kanenje. I was a prospective student of hyperion development, but due to unavoidable circumstances,I had to defer my enrolment. I therefore lodged my claim for a refund of R3,500 with Hyperion development an (I.T based institution) on the 20th of February 2018. This was within 48 hours of making the payment.As per their refund policy, one can lodge his/her claim within 1 week. Indeed, after numerous calls and through Mr Motlomelo Sobane, they acknowledged receipt of my email and requested that I provide swift code to enable the refund be effected,since the money was to be transferred back to Namibia.He promised that the transfer would be effected but only after about 3 weeks. On 24th february 2018,i send email providing swift code details. As i kept waiting, on 6th march i received email confirming that my refund would be finalized on or before 25 march 2018. Indeed, on 26th march i received confirmation email from Mr Sobane ,that the refund had indeed been processed. I requested for any documentary proof to enable me with follow-up , but none was availed to me. I have waited for close to two weeks now, and on checking the bank account, nothing has reflected yet. Since I have not been provided with any documentary proof of the transfer, I am unable to follow up with the bank and am left wondering whether this transaction ever took place in the first place as they claim!!! Today the 6th of April 2018, I received an email from Andrea Tickner only claiming that the transfer was done.But there is no proof of anything from them!. I am deeply dissapointed , frustrated and concerned with this turn of events.

Kindly, come to my rescue!

Very dissapointed customer. Geoffrey