Almost a year and i haven't received my results or certificate, since July 2023 till date

Hi! I would like to write a review about Hyperion Dev. I'm disappointed with their service. In 2022 March iv enrolled with them for Software Engineering NQF5. My current employer paid for the full Tuition upfront.

I started with the boot camp (practical assessments)and completed that January 2023 with an A+ symbol then the problem started with the theory version of their course, iv completed that without a single support but my complain right now is that since iv submitted my assessments in July 2023 last year, I had to lodge 3 complaints with them in order for my work to be marked. 4 month later which was in October 2023 my complaint was first assigned to Tevin Pitts then i was assigned to Jodi-Leigh Joseph who made sure that my assessments get marked internally and that was done and she confirmed that they have now send my assessments to the external moderator and she promised that this will be completed before Christmas.

Up until today I haven't received a single feedback from her or Hyperion dev. I did reach out to Jodi in February following up and i will attach her response. I have contacted their call center several times and their phone does not get answered anyway for existing students. I'm frustrated because their incompetency is delaying my life. Now I can't apply for Tech positions coz my certificate is still pending with them. My employer require the outcome of my course coz they have paid for the qualification.

Jodi's response in February 2024 ()last communication up until today : Hi Suzette,

Thank you for reaching out to me and apologies for the delay in reply.

I can confirm that your documents are still sitting with the Assessor and as soon as it comes back from the Assessor, we will send it off to the Moderator.

Please feel free to reach out should you require further information.

Kindest, Jodi