Do not care about customers

I purchased trial samples of 2 products. Then 2 months of full subscription was deducted from my bank account. Upon not receiving even the trials, I stopped any further deductions. I battled for 9 months to receive what I paid for, they bluntly refuse to provide ANY proof that it has actually been sent, either tracking numbers or even proof of a post office slip indicating the products been sent. Then now for the last 4 months I have been trying to get a refund totaling over R5,000 but with no success. They just do not respond to e-mails at all, I have called to the USA a few time but only get empty promises. If it was possible to negative rate them I would, they blatantly ***** from people and committing internet *****.