CM
Clife M

1 reviews | Active since May 2015

15 Jan 2024, 11:51

Unfair treatment and falls promises when i purchased a car

I purchased a Hyundai Tucson on the 06 of April 2022 at Hyundai Heidelberg. The sales Manager Gavin Lloyd told me that i should take this car because it has so many extras (i.e. Maintenance plan and tire and rim cover). He personally told me that even the break pads are covered.

But to my surprise today when I went there to fit the break pads I was given a phone to speak to Liquid Capital. The lady from Liquid Capital told me that the Maintenance plan of that car is not under my name, it is under the previous owners name. My question is if you buy a car that still has a service plan or a maintenance plan are they not supposed to be transferred to your name? Given literally brushed me off as if I am a no body. Guys please be careful when buying cars at Hyundai Heidelberg Management there are not friendly after you bought the car, they are just friendly when they want to push sales. That guy was very rude to me I even regret doing business with that Dealership.

My advise will be buy a car where they are friendly and approachable management.

My question is why was i told that those things are covered and now i am being told that they are under the previous owners name. Why were those things not moved into my name.

The answer was very rude from Given he just told me that it doesn't cover the break pads and carried on with another customer to increase sales.

Regards, Clife Motloung

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