Non-Delivery and no refund!

On 24th February 2016, I made a telephonic booking with Hygiene Solutions for them to clean all our mattresses which had been in storage for some months whilst we were renovating our house. I spoke to the owner Clive, who explained the deep cleaning process using UVC light. He told me that his team would send me a quote for the job that was scheduled for the Saturday morning (27th Feb). The quote was sent to me 2 days later after I had phoned a couple of times to query it. I paid the invoice in full via EFT. Then come Saturday morning the team arrived 2 hours late and had no idea what the UVC light process was! They had not been given clear instructions and were therefore unable to carry out the job. They said they would return on Monday morning to complete the job - but to this date (2 months later) this has not happened! <br> <br> I have sent a couple of emails to the company asking for a refund of my money since I have in the meantime managed to get another company to clean our mattresses. Phone calls and emails have been ignored.<br> Shocking service ethic!!