Essentially no service

I would just like to say this has been one of the most painful experiences that I will not be doing again.

First of all, 5 days after paying you, you don't send or confirm anything. I have to phone in and query the order as R1500 was sent to your account and you did absolutely nothing except accept the payment and ignore the order until I phoned and complained.

2nd of all, the order was not dispatched on the 23rd of April so this email you sent me is a blatant lie.

3rdly, my package was finally given to the courier guy on the 28th of April. It then arrived in Johannesburg on the 29th and has been sitting there ever since, not moving or anything.

I ordered these products from you during the lockdown because you were able to supply an essential service, please advise how you are essential but the timing and clients that order from you are treated as though their order doesn't matter, as long as you receive the payment... Is that the essential service? Or the fact that my indoor garden is now dead?! Will you reimburse me the time, equipment and electricity I used while under the impression the essential services hydroponics store will be able to get me the products I need during the extended lock down?

I will be speaking to my accountant and banking advisor to see how I can arrange my money back as I have still not received my order after 8 days from ordering and payment. I am now going to a store to get the items I need as the lockdown ended sooner than you could get me my order.