Not great quality
Bought a Deluxe E fireplace from Hydro fire .Had it installed and then there was a opening on the side which was letting air in,they came to reweld it closed.It now has the same opening on the side by the door that lets air in.The quality is not that great. Need to get it rewelded or fixed with fireproof silicone.
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Hydrofire's replyOfficial
02 Aug 2022, 17:47Dear Michael H,
I have checked with our Johannesburg and our Cape Town branches as well as the technical service team. I have also checked our Inventory & Sales software as well as past sales of Deluxe E fireplace. Nobody knows a Michael H and you do not appear on our system as a customer. Also - it is not as per our procedure to weld anything on-site. I find it very strange that a welder came to weld at your house. Are you sure you purchased this unit through Hydrofire, or did you purchase through one of our dealers? Please can you call our Cape Town branch and ask for Kristo. If you call tomorrow Wednesday 3rd - I will be at the Johannesburg branch, so you can contact me there. Numbers are available on the contacts page of the Hydrofire website. Alternatively - please provide us with your invoice number, so we can find your details on our system to contact you.
I have checked with our Johannesburg and our Cape Town branches as well as the technical service team. I have also checked our Inventory & Sales software as well as past sales of Deluxe E fireplace. Nobody knows a Michael H and you do not appear on our system as a customer. Also - it is not as per our procedure to weld anything on-site. I find it very strange that a welder came to weld at your house. Are you sure you purchased this unit through Hydrofire, or did you purchase through one of our dealers? Please can you call our Cape Town branch and ask for Kristo. If you call tomorrow Wednesday 3rd - I will be at the Johannesburg branch, so you can contact me there. Numbers are available on the contacts page of the Hydrofire website. Alternatively - please provide us with your invoice number, so we can find your details on our system to contact you.
Best regards,
Hydrofire's reply02 Aug 2022, 17:47
Official
Dear Michael H,
I have checked with our Johannesburg and our Cape Town branches as well as the technical service team. I have also checked our Inventory & Sales software as well as past sales of Deluxe E fireplace. Nobody knows a Michael H and you do not appear on our system as a customer. Also - it is not as per our procedure to weld anything on-site. I find it very strange that a welder came to weld at your house. Are you sure you purchased this unit through Hydrofire, or did you purchase through one of our dealers? Please can you call our Cape Town branch and ask for Kristo. If you call tomorrow Wednesday 3rd - I will be at the Johannesburg branch, so you can contact me there. Numbers are available on the contacts page of the Hydrofire website. Alternatively - please provide us with your invoice number, so we can find your details on our system to contact you.
I have checked with our Johannesburg and our Cape Town branches as well as the technical service team. I have also checked our Inventory & Sales software as well as past sales of Deluxe E fireplace. Nobody knows a Michael H and you do not appear on our system as a customer. Also - it is not as per our procedure to weld anything on-site. I find it very strange that a welder came to weld at your house. Are you sure you purchased this unit through Hydrofire, or did you purchase through one of our dealers? Please can you call our Cape Town branch and ask for Kristo. If you call tomorrow Wednesday 3rd - I will be at the Johannesburg branch, so you can contact me there. Numbers are available on the contacts page of the Hydrofire website. Alternatively - please provide us with your invoice number, so we can find your details on our system to contact you.
Best regards,