Hyder Properties poor quality materials used and dismal managing agents appointed

I would like to bring attention to the poor quality of materials used in The Heights Estate Development on 5th Road. It has been 2 years since we moved, the roof is leaking causing water to leak into the bedroom through the ceiling.

The leaking roof and ceiling was brought to the attention of the managing agent at the time the issue occurred on 22 February 2021. Shortly after SIGMA was appointed as the new managing agent, to date the roof is still leaking and no repairs have even started. Our bedroom ceiling has extensive water damage that is only getting worse over the past 2 months as it continues to rain. When it rains we have to put towels on our bed and furniture and buckets to collect water to prevent further damage, the towels and bucket have to be continuously drained or replaced every hour or 2 during heavy rains. We have had numerous sleepless nights and are unable to work during the day when it is raining as we have to empty buckets and drain towels!! We are unable to leave our house unattended in case it starts raining, we have not been able to go on holiday or stay away from home for hours! HOW CAN WE BE EXPECTED TO LIVE LIKE THIS FOR 2 MONTHS?!!

Over the past 2 months when we follow up with the progress on getting the roof repaired the estate manager appointed by Sigma provides feedback that they discussing with the trustees to get the repairs approved. Why is it taking 2 months to get quotes and get this approved? I just cannot understand why there is such a lack of urgency to an emergency situation?

Further to this I will be logging a complaint with the Community Schemes Ombud Service today as I believe we have been patient long enough and 2 months is a reasonable time frame to have gotten this repair completed.