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Zandile Z
1 reviews | Active since Oct 2021
25 Oct 2021, 06:59
Aftersales bad service
I bought a unit at 92 on New. I could not come home to view it because of Covid-19, got stuck in a different country. Tenant moved in beginning of September and 3 doors were faulty! I contacted aftersales and there was no response for days. Contacted the guy named Jimmy by email and whatsapp- no answer for days. Eventually got back to me saying they can’t help me by fixing the doors because it’s been longer than 3 months. I asked to speak to his manager and he went quiet again. I understand that there a set time frame for reporting defects but there’s a valid reason why these weren’t reported on time. The service from aftersales is appalling! It shows how much they don’t care after you’ve bought from them.
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Replies (2)
Hyder Properties's replyOfficial
25 Oct 2021, 09:52Dear Zandile,
Hyder properties would like to apologize for the inconvenience you have experienced with our aftersales. An experienced consultant will be in touch with you to try and resolve the issues around your snags.
Hyder properties would like to apologize for the inconvenience you have experienced with our aftersales. An experienced consultant will be in touch with you to try and resolve the issues around your snags.
Hyder Properties's reply25 Oct 2021, 09:52
Official
Dear Zandile,
Hyder properties would like to apologize for the inconvenience you have experienced with our aftersales. An experienced consultant will be in touch with you to try and resolve the issues around your snags.
Hyder properties would like to apologize for the inconvenience you have experienced with our aftersales. An experienced consultant will be in touch with you to try and resolve the issues around your snags.
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Zandile Z's updateReviewer Update
03 Nov 2021, 06:31It’s been a week and no one has contacted me. You have my email address and number on your profile under my name Zandile Zuma. I have already contacted Jimmy several times using the same email address. You can contact me by email( preferred method) or whatsapp as I cannot receive calls currently.Another alternative is contacting the agent that was helping me when I bought the property her name is Mpho Nxumalo. Looking forward to hearing from you soon.
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Zandile Z's update03 Nov 2021, 06:31
Reviewer Update
It’s been a week and no one has contacted me. You have my email address and number on your profile under my name Zandile Zuma. I have already contacted Jimmy several times using the same email address. You can contact me by email( preferred method) or whatsapp as I cannot receive calls currently.Another alternative is contacting the agent that was helping me when I bought the property her name is Mpho Nxumalo. Looking forward to hearing from you soon.