DW
Dominique W

1 reviews | Active since Jun 2017

13 Jun 2017, 11:42

Worst Service Ever

<p>I have never in my life ever had such horrible service then i have gotten from this insurance company. I was in a car accident on 23 May 2017, told them to go ahead with the claim 26 May 2017 we are now on the 13 June 2017 and i have no idea what is going on with my car. i dont get a call and need to be following up ALL the time. i have a job of my own and do not wish to the job of others especially if they are getting paid to do their job. </p> <p>This company is easy and very nice when they want your business but is pathetic as $&^% when it comes to giving after support to clients. </p> <p>i had to call the autobody where my car is to ask them for the quote on my car, apparently an assessor was sent to review the car 2 weeks ago i then complained and a few days was told a new assessor is going out that was last week up until now NOT ONE person has even bothered to follow up with me. </p> <p> </p> <p>This is by far the worst most time consuming procedure i have ever gone through. It is costing me more during this process than it is actually being insured. </p> <p> </p> <p>I WANT ANSWERS because this is ridiculous and utterly dissapointing, i will not recommend anyone taking insurance with this company. THIS IS definitely unacceptable to the SLA. </p>

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Replies (3)
DW
Dominique W's update22 Jun 2017, 12:59
Reviewer Update

I must say after a hiccup i had with Hybrid, when i received a call from Jacques who is General Manager, i can say my heart is at ease.

From it starting off badly the service i have now received is Excellent. I was brought into the loop as to where the fault was and how it could and is being fixed.

This has really been a 360 changed in service and i can only say thank you to Jacques for assisting me and being so very helpful that it changed the way my claim was going.

Hybrid Risk Management
Hybrid Risk Management's reply20 Sept 2017, 09:27
Official

Good Morning,

Sorry for the delayed response.

We are so glad to hear that your experience with Hybrid Risk Management was handled in the way that meets your expectations and our reputation .

These sort of reviews is what makes what we do so worth it.

We look forward to fruitful and long relationship with you.

Kind Regards,

Hybrid Risk Management Team

Hybrid Risk Management
Hybrid Risk Management's reply20 Sept 2017, 09:28
Official

Good Morning,

Sorry for the delayed response.

We are so glad to hear that your experience with Hybrid Risk Management was handled in the way that meets your expectations and our reputation .

These sort of reviews is what makes what we do so worth it.

We look forward to fruitful and long relationship with you.

Kind Regards,

Hybrid Risk Management Team